SERVICES

The AppCom Solutions Professional Services team have the expertise to deliver projects from the most complex multi-application solutions to consulting on contact center migration strategies.  Our proven track record of delivering hundreds of contact center deployments with thousands of agents, through integrations into Salesforce to SAP on Avaya and other platforms give our teams the cross-industry experience required to help businesses manage their customer engagement migrations.  While the industry focuses on digital transformation, our team focuses on improving customer engagement through the delivery of solutions that empower the agents and staff to manage the digital transformation.

Sales Support

AppCom Solutions provide extensive pre-sales support including fully customized demo environments and consultative engagements to help design the end to end Contact Center solution.  Our pre-sales efforts are always based on assisting the customer in strategy development and clearly defining business requirements for a successful implementation.

Contact Center Consulting

AppCom Solutions offers a full suite of consulting services from Contact Center migration strategies to Premise and/or Cloud, Contact Flow Optimization, SIP consolidations, BPO Integrations, Analytics and KPI Development, Agent Performance Improvements, IVR Applications. We are subject matter experts who listen to our clients’ needs and then execute based on customer strategy and business requirements.

Professional Services

AppCom Solutions can provide professional services for Architecture, Design, Documentation, Implementation, Testing and ‘Go Live” services in support of AVAYA, CISCO and Amazon Connect Contact Center Solutions. These professional services can support a Premise, Hybrid and/or Cloud Contact Center Implementation depending on the customer strategy.

Solution Integration

AppCom Solutions’ development team has extensive knowledge on integrating 3rd party solutions into the AVAYA, CISCO and AMAZON Connect Solutions. This deep knowledge of how solutions can be integrated provides the customer with an inside view of best practices when developing integrations, thus creating increased performance in in the contact center thru automation.

Training Solutions

AppCom Solutions can provide training services for Agents, Supervisors, Reporting/Analytics and Core System Administration Training for AVAYA, CISCO and Amazon Connect Contact Center Solutions. Our team has the skills, knowledge and business experience to develop a training program to enhance your team’s overall performance in the Contact Center arena.

Support Solutions

AppCom Solutions provides software maintenance contracts on all our core software and custom developed integrations.  We offer both 8-5 M-F or 7×24 coverage to meet the needs of our customers.  We also offer blocks of hours for customers who require quarterly health-checks, assistance with configurations or administration of their environment.  We offer custom engagement agreements to meet the needs of a managed services contract or extended multi-stage solution delivery on request.