SOLUTIONS

AppCom Solutions is a compliment to a Business Partner’s Internal Services Team. Our team members have advanced skills in Contact Center, Software Development/Integration, Cloud Deployments and CRM Integration.

AppCom Solutions uses a consultative engagement model to focus on the customer first which enables us to provide custom software development quotes for advanced software development/integration, cloud deployments and CRM integration.

As your partner, we can provide full Pre-Sales and Demonstration facilities.

AppCom Solutions is the only true 3rd party WebRTC agent solution for EMC and provider of the Symbee WebAgentTM.

Core Competencies

The AppCom Solutions team has a wide breadth of knowledge expanding across many platforms and manufacturers. Some of our core areas of focus:

Assisted Experience Management

  • AVAYA Contact Center Elite/Advocate Routing
  • AVAYA One-X Agent Application Integration( i.e. Salesforce.com)
  • AVAYA Elite Multi-Channel (EMC)
  • AVAYA Application Enablement Services (AES)
  • AVAYA Control Manager (ACM)

Automated Experience Management

  • AVAYA Experience Portal (AEP)
  • Inbound Applications
  • Custom Development and Integration
  • AVAYA Proactive Outreach Manager (POM)
  • Migration from PCS to POM
    • Preview
    • Progressive
    • Predictive
    • Agent Based Blending (Inbound/Outbound)
    • Custom Development and Integration
  • AVAYA Call Back Assist (CBA)
    • Customer First
    • Agent First
    • HA or Dual Server Configuration

Consultancy Migration Implementation Managed Services

  • Business Process & Contact Center Consulting
    • Solution Design
    • CRM Integration